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Visit WebsiteHow BEL USA brought down operational costs using Freshchat
BEL USA
Laila Halim
Quality Assurance Analyst
Freshchat
Freshchat helps you delight your customers by driving smarter conversations on messaging channels they use whenever they need to talk to you, 24/7. At Freshchat, they will partner with you to deploy self-service capabilities setting you up for true conversational experiences, and providing instant customer service at scale, effortlessly.
Case Studies
Showing 22 Freshchat Customer Success Stories
CISS Scales Customer Support Operations 3x with Freshchat
CISS
Diego Gesser
Support Center Manager
Doctaly uses Freshchat to reduce COVID-19 consultation time from 25 minutes to 4 minutes
Doctaly
Phil Tyler
Chief Operating Officer
On-demand delivery app, Dunzo resolves 48% of customer queries with chatbots
Dunzo
Prashant Gadpale
Product Manager
Fantastic Services increases chat ROI by 100% with Freshchat
Fantastic Services
Denitsa Dimitrova
Sales Lead
FinAccel achieves 98% CSAT with Freshchat
FinAccel
Ahmad Johari
Vice President Operations
Telangana Government tackles patient enquiries with bot-powered COVID-19 self-assessment tool
Government of Telangana
Jayesh Ranjan
Secretary Information Technology
IBA Cosmetics achieves a 230% spike in online orders using Freshchat and Neo Platform
Iba Cosmetics
Mauli Teli
Co-Founder
Kaafmeem aces its customer operations using Freshchat and WhatsApp
KaafMeem
Mayyer Saleh
General Manager
Klarna wows its 80M customers with instant responses and rapid resolutions with Freshchat
Klarna
Tien
Product Manager
Leading US Financial Services company transforms its customer service with messaging
Leading US Financial Services Company
MakeMyTrip increases agent efficiency by 3x using Freshchat
MakeMyTrip
Aditya Priyadarshi
Online Product Head
Mama Money improved their resolution SLAs by 40% with Freshchat
Mama Money
Deon Botha
CRM Solutions Team
MTN Cameroon delivers ‘EPIC’ customer experiences with Freshworks
MTN Cameroon
Imani Masuke
Head of Digital Innovation
Musafir converts website visitors into happy travellers with Freshchat
Musafir
NuDebt increases revenue by 40% with Freshchat’s WhatsApp API
NuDebt
Pieter-Ben Pienaar
Head of IT & Technology
SENS Group gets a 5/5 CSAT rating with Freshchat’s WhatsApp solution
SENS Group
Nicolas Stegmann
Chief Marketing Officer
How Shuttle Delivery resolves 95% of its queries with Freshchat
Shuttle Delivery
Jason Boutte
Chief Executive Officer
How SuprDaily uses WhatsApp to deliver daily essentials to 70,000 customers
SuprDaily
Varun
Heads of Customer Service
How bots and automation helped Travix navigate customer service during a global crisis
Travix
Kimberly Strickland
CC Innovations Manager
Why Wadi Degla SC moved from Intercom to Freshchat
Wadi Degla
Amr Onsy
Director of Customer Service
Zoomcar improves customer retention with personal, in-app support
Zoomcar
Puja Anand
Product Manager
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