Case Study: UnderwearMan achieves improved customer experience with Freshcaller

UnderwearMan improves customer experience by switching to Freshcaller

UnderwearMan, an eCommerce retailer in Tilburg, Netherlands, faced call-handling problems in its fulfilment center where agents manage product inquiries, delivery questions, and outbound sales. After struggling with unreliable VoIP and basic phone systems, the company adopted Freshcaller call center software to meet its goals of faster delivery and stronger customer service.

Freshcaller delivered a built-for-business solution with customizable pre-recorded Welcome, Voicemail and Hang Up messages (Custom Greetings) and queue/hold messaging, improving call reliability and the professionalism of every customer interaction. The result is a more consistent, well-organized caller experience that fits UnderwearMan’s service desk workflow—Paul Ludena Delgado, the founder, reports satisfaction with Freshcaller’s impact on customer perception and support operations.

UnderwearMan

Paul Ludena Delgado

Founder