Case Study: AlfKa scales phone operations and improves customer response with Freshcaller

How the right call center software helped AlfKa scale up their phone operations

AlfKa, an online education provider in Florida that runs training and exam-prep courses for architecture, engineering, and construction, was receiving a growing volume of phone inquiries and needed to scale up call center operations without revamping existing workflows. To meet this need they adopted Freshcaller as their call center software.

Using Freshcaller—most notably its programmable IVR—AlfKa implemented detailed phone trees that provide immediate answers to common questions while still allowing callers to reach a live agent. The Freshcaller solution improved phone-response efficiency and freed administrative staff to focus on higher‑value tasks, and AlfKa plans further enhancements such as call and voicemail transcripts.

AlfKa

Alfredo Cely

Senior Engineer