Case Study: Dutch Label Shop achieves fully remote global call center teams with Freshcaller

How Freshcaller enabled The Dutch Label Shop to build completely remote call center teams

The Dutch Label Shop, founded by Hielke and Arjan, makes customized woven labels for artisans and independent designers and ships orders worldwide. Facing a complex, detail-driven ordering process and a dispersed customer base, they needed a remote phone solution to guide buyers through precise design and sizing requirements. To solve this, they moved from the phone channel in Freshdesk to Freshcaller’s call center software.

Freshcaller provided a virtual phone system that lets the Dutch Label Shop run a support team across three continents and purchase local numbers for a personalized global presence. Using Freshcaller’s Missed Calls to Tickets feature, every missed call is now converted into a ticket so agents can promptly follow up, eliminating untracked missed calls and ensuring customers get real-time guidance — all while enabling the support team to work remotely from anywhere.

Dutch Label Shop

Hielke Booijink

Founding Co-Partner