Case Study: Contour Networks achieves 10x call-center performance and zero internal maintenance with Freshcaller

Freshcaller improves call center performance by 10x for Contour Networks Inc

Contour Networks Inc., a Colorado-based MVNO serving financial and retail customers, needed a cloud PBX that was simple to manage, cost-effective, and required zero internal maintenance. After their internally managed PBX caused persistent issues and they were already using Freshdesk, Contour Networks selected Freshcaller’s cloud PBX to meet those requirements.

Freshcaller delivered an out-of-the-box cloud PBX with an intuitive UI, easy-to-manage IVR, and no internal maintenance; operational and engineering staff (4 admins and up to 20 agents) now manage support calls without taxing engineering resources. Freshcaller improved call center performance by 10x versus their legacy PBX, delivered better VoIP call quality, reduced downtime, lowered costs, and enabled scalable operations.

Contour Networks

Tom Stovicek

Operations Manager