Case Study: Eustace Consulting achieves rapid growth and stronger client relationships with FreshBooks

Lessons in building relationships with Chris Eustace

Eustace Consulting, founded by Chris Eustace, is a Salesforce.com-focused CRM consultancy that grew from a $4,000 start into a multi-person firm serving businesses across New England and beyond. The core challenge was turning early momentum into sustainable growth: differentiating in a crowded CRM market, winning and retaining clients, and helping companies modernize costly legacy systems while keeping the business and team happy.

Chris’s team doubled down on best‑of‑breed Salesforce implementations and expanded offerings to integrate cloud tools like Google Apps and Dropbox/Box, while building strong partner channels, referrals and SEO-driven leads and automating client communication. Since launching in 2009 the firm has served 130+ companies, helped clients cut IT costs through cloud migrations, established a reliable pipeline of business, and maintained steady, values-driven growth with a satisfied team.

Eustace Consulting

Chris Eustace

President and Founder