Case Study: Mold Busters achieves better customer service and sales with FreshBooks Select

How FreshBooks Select Helps Michael Focus and Provide a Great Experience for His Customers

Mold Busters, led by CEO Michael Golubev in Ottawa, Canada, faced a customer service breakdown as the company grew and expanded across regions. To keep up with more than 7,000 clients and maintain fast, high-touch service, the team turned to FreshBooks Select, using FreshBooks Estimates alongside Zapier and CallRail integrations.

FreshBooks helped Mold Busters centralize client data in the cloud, view full customer histories, and automate call and estimate workflows so staff could respond quickly and with context. The result was a stronger customer experience, faster follow-ups, and a measurable outcome of 5,755 satisfied clients, with Michael crediting FreshBooks for helping deliver the company’s signature “wow” factor.

Mold Busters

Michael Golubev

Chief Executive Officer