Case Study: Eltel Networks achieves 35% lower IT maintenance costs with Frends Enterprise iPaaS

Eltel Networks simplifies IT operations with Frends, handling over 1.5M work orders monthly

Eltel Networks, a leading electricity and telecommunications network services company in Northern Europe, needed a more flexible and cost-efficient way to manage integration across multiple legacy tools. The company wanted to improve visibility, standardize data processes, support cloud transition, speed up onboarding, and strengthen service reliability while reducing complexity in its IT operations. Frends Enterprise iPaaS was selected to help address these integration challenges.

Using Frends Enterprise iPaaS, Eltel Networks built a harmonized integration landscape with standardized architecture, API services, and process automation across ERP, workforce management, and other systems. The result was impressive: Eltel processes over 1.5 million work orders each month and more than 50,000 processes daily, while cutting IT development costs by 30% and IT maintenance costs by 35%. Frends also helped increase the IT application team’s engagement index to 4.1 out of 5.

Eltel Networks

Tea Kaivoluoto

Chief Information Officer