Case Study: Global Mail Company achieves streamlined daily logistics and major time savings with FreightPOP

How FreightPOP facilitates daily logistical operations businesses rely on

Global Mail Company, an award-winning global mailer founded in 1999 that serves over 200 countries using a network of 60+ postal and private carriers, faced inefficient, manual workflows across a rigorous 13-step delivery process and three quality checkpoints. To streamline daily ops, automate paperwork and reporting, and secure reliable support, they began using FreightPOP’s cloud-based shipping software in 2018.

FreightPOP delivered a single dashboard for rate shopping, automated document generation, client self-serve portals, and integrations with the customer’s order systems, backed by responsive support (resolving a UPS label issue within an hour). As a result, Global Mail Company reduced shipment organization time from 20–30 minutes to just a few minutes, improved cross-department visibility with In‑Transit and History reports, and cut customer service workload through portal self-service.