Case Study: Kestrel Liner automates quoting and saves $150K/year with Freightos

Kestrel Liner - Customer Case Study

Kestrel is a liner agency and independent freight forwarder serving the Caribbean and Latin America with a global network covering 140 ports and over 100,000 port pairs. Rapid quoting was hampered by disparate Excel-based pricing systems, slowing response times and increasing costs; Kestrel set out to improve win rates, lower cost of sale, standardize quotes, boost customer experience, and gain better sales visibility.

Kestrel implemented Freightos’ cloud-based platform (deployed in under three weeks) to automate tariffs and quote generation, enabling instant quotes and centralized sales management. Within months they produced ~1,200 quotes/month, cut quote time from 10–15 minutes to 2 minutes (saving ~250 hours/month), reduced labor costs by $12,500/month ($150,000/year) and achieved a 1,200% ROI, while improving win rates, customer satisfaction, and managerial visibility.

Kestrel Liner

Steve Keats

Vice President