Case Study: eBay achieves better dealer engagement and missed-call visibility with Freespee

eBay - Customer Case Study

eBay, a major online marketplace, sought to build greater trust and demonstrate clear value to the automotive dealers using its Gumtree and eBay Motors platforms. The challenge was to enhance the connection between buyers and sellers and provide dealers with tangible insights into their advertising investment.

Freespee implemented its conversation cloud platform to transform this process. The solution provided missed call notifications that linked unanswered calls directly to the specific vehicle listing, ensuring dealers never lost a potential lead. This allowed eBay to demonstrate significant value to its dealers, resulting in a vibrant marketplace that now generates a call to a dealer every five seconds across its platforms.

eBay

Vik Barodia

Head of Motors