Case Study: Forager streamlines local food sourcing with Freeport Metrics

Forager streamlines local food sourcing with Freeport Metrics, expanding to 4 states and 100+ producers

The customer, Forager, aimed to expand the $14 billion local food industry but faced significant challenges. Their outdated methods for sourcing food relied on manual processes like handwritten invoices and phone messages, creating an inefficient and costly link between buyers and local producers. They engaged the vendor, Freeport Metrics, to help build a new digital product to transform this process using services like business strategy, experience design, and agile development.

Freeport Metrics began with an in-depth discovery process, shadowing users to understand their pain points. The solution they implemented was a procurement platform that digitized the entire process. This resulted in a timely launch and a significant increase in productivity for users. The platform's measurable impact included a successful beta with over 15 buyers and 100+ producers, expansion into four states, and new functionality for real-time updates, order management, and electronic payments.

Forager