Case Study: Community Health Options achieves an accessible, HIPAA-compliant member portal with Freeport Metrics

Community Health Options launches a HIPAA-compliant member portal on time with Freeport Metrics

Community Health Options, a non-profit health insurance company in Maine, needed to redesign its member portal and provider directory to overcome technical limitations and ensure HIPAA compliance. They faced challenges managing stakeholder needs and integrating third-party software. Freeport Metrics was engaged for software architecture consulting, experience design, and agile development to address these issues.

Freeport Metrics developed a new multi-component platform using .NET and Angular, which included a provider directory and a focus on exceptional accessibility. The solution enhanced HIPAA compliance, resulting in significant cost savings for the client. Freeport Metrics successfully launched the website on time for the enrollment period, improving usability for people with disabilities and leading to an ongoing staff augmentation partnership.

Community Health Options