Case Study: The Tile Shop streamlines same-day job site delivery with FRAYT

The Tile Shop Offers Job Site Delivery Easily with FRAYT

The Tile Shop, a retail store with an extensive selection of tile, sought to differentiate itself by offering same-day delivery to job sites and homes. Their challenge was that previous local couriers and delivery platforms provided a poor experience due to bad communication and a lack of attention to detail from drivers. Store Manager Mackenzie began looking for a new delivery solution to improve reliability and maintain their standard of customer service.

The store implemented FRAYT's on-demand delivery platform to schedule same-day deliveries quickly. The FRAYT solution provided reliable, communicative drivers, real-time tracking, and instant delivery confirmations. This resulted in a trusted routine with a regular rotation of drivers, giving the store manager peace of mind. The measurable impacts included a guaranteed pickup time of under one hour and the benefit of a network with over 40,000 drivers and a 99% driver-delivery match rate.

The Tile Shop

Mackenzie

Store Manager