Case Study: The Tile Shop achieves reliable same-day job site delivery with FRAYT

The Tile Shop delivers same-day jobs faster with FRAYT, backed by 99% driver-delivery match rate

The Tile Shop, a retailer offering high-quality tile, sought to differentiate itself with same-day delivery but faced challenges with unreliable local couriers. Poor communication and a lack of attention to detail from drivers were resulting in bad customer experiences. This led the store manager to look for a new solution and find FRAYT.

By implementing FRAYT's on-demand delivery platform, The Tile Shop gained access to a network of reliable drivers. The solution provided real-time tracking and instant delivery confirmations, creating peace of mind for the store. FRAYT achieved a 99% driver-delivery match rate and guaranteed pickup in under an hour, allowing the customer to establish a trusted routine with a core group of drivers.

The Tile Shop