Case Study: Canadian FinTech Company achieves frictionless customer experience and 10X transaction growth with Fraud.net

Canadian FinTech Achieves Frictionless Customer Experience with Fraud.net

Canadian FinTech Company, a technology-first challenger bank offering an app-based cashback credit card and savings account, needed strong fraud protection without sacrificing a frictionless customer experience. With a lean fraud team, no historical customer behavior data, and a requirement for pre-authorization prevention that minimizes false positives and scales quickly, they selected Fraud.net and its Transaction AI product to address these challenges.

Fraud.net implemented its platform and Transaction AI to provide pre-authorization standard and custom rules, velocity-focused card-present rules, analytics, reporting, and a case management portal while meeting Canadian data privacy requirements. The solution supported the company from launch and scaled with growth, delivering <250ms average response times and enabling a 10X increase in transaction volume without degrading service or customer experience.