Case Study: a leading ecommerce brand reduces friendly fraud and chargebacks with Fraud.net

a leading ecommerce brand cuts friendly fraud 60% with Fraud.net

A leading ecommerce brand was facing a significant challenge with friendly fraud and chargebacks, which were causing substantial annual losses. To combat this, they turned to the vendor Fraud.net for a robust and flexible fraud detection solution.

By implementing Fraud.net's system, the brand's fraud team was freed from tedious manual reviews and gained access to all necessary tools and data in one place. The results were substantial, including a 60% reduction in their friendly fraud rate and a $5 million reduction in annual losses. Additionally, Fraud.net helped increase the speed of approving good customers by 20%.