Case Study: Global Financial Services and Payment Processing Company cuts alert volume by 95% with Fraud.net

Payment Processor Conquers Alert Fatigue with 95% Alert Reduction

Global Financial Services and Payment Processing Company, an Ireland-based payments and tax refund provider operating in 64 markets across five continents, was overwhelmed by more than 5,000 daily merchant risk alerts. With limited analyst capacity and a static rule set that couldn’t distinguish seasonal or industry-specific behavior, the team struggled to separate genuine threats from noise. Fraud.net helped address the alert fatigue challenge with its fraud and risk monitoring platform.

Fraud.net implemented rule optimization, anomaly detection, merchant segmentation, and continuous optimization to better tailor alerts to each merchant’s behavior profile. By eliminating the worst-performing rules and prioritizing higher-risk merchants, Fraud.net reduced monthly alert volume by 95%, cut 5,000 daily alerts, and improved review efficiency by 99%, giving the risk team a far more actionable and manageable workflow.