Case Study: Rental Car Agency achieves significant reduction in vehicle theft and fraud losses with FraudFighter

How Identity Authentication Helped a Car Rental Agency Stop All Losses During a 90-day Pilot Project

Rental Car Agency, a major global car rental chain, was losing vehicles and revenue to organized criminals using high-quality counterfeit IDs and paired payment fraud. Existing UV checks and manual inspection proved inadequate at high-volume airport locations, so the customer engaged FraudFighter to pilot its Image Capture and Authentication (ICA) solutions — including ID-150 DL-1 scanners, B-5000 units and UV-16 devices — to strengthen ID verification and capture forensic images and data.

FraudFighter deployed the ICA equipment, trained staff, and configured reporting at a top airport location (13 ID-150s plus shared B-5000/UV units) for a 90-day trial; front-line adoption rose to ~90% after incentives. The pilot detected five counterfeit licenses, led to one arrest, and—despite two procedural lapses that resulted in one theft—was credited with preventing an estimated 7–8 vehicle thefts (≈$300,000 avoided) from a $70,000 investment, prompting Rental Car Agency to plan wider rollout with FraudFighter.