Case Study: Rev cuts live chat costs by 90% with Frase

How Rev Automated Thousands of Qualifying Questions and Reduced Live Chat Cost by 90%

Rev helps freelancers and self-serve customers transcribe, caption, subtitle, and translate content, serving more than 2 million monthly visitors across hundreds of pages. As its traffic grew, Rev needed a scalable way to answer visitor questions in real time, support lead generation, and improve SEO without the high cost of a large live chat team.

Rev implemented Frase’s Answer Assistant to automatically respond to common questions using existing content while surfacing topic gaps for new content creation. With Frase, Rev now answers about 2,000 questions per month, resolves or relates to more than 80% of them, reduces live chat costs by 90%, and generates 100+ answer funnels and dozens of new content opportunities each month.

Rev

Barron Caster

Director of Growth