Case Study: Westpac achieves faster KYC onboarding and higher pass rates with FrankieOne

Westpac improves KYC pass rates and cuts onboarding friction with FrankieOne

Westpac, one of Australia's major banks, faced a complicated and multi-vendor customer onboarding process that resulted in low pass rates and a poor customer experience. Their legacy systems created friction and compliance challenges, which was especially critical for their new Banking-as-a-Service platform. To address this, Westpac partnered with FrankieOne for its identity verification and KYC solutions.

By implementing the FrankieOne platform, Westpac gained a single connection to hundreds of data sources and utilized a cascading verification system. This solution substantially improved automated pass rates, simplifying their compliance infrastructure and creating a more frictionless onboarding experience for customers. FrankieOne's integration and support were also credited as key factors in the successful deployment across the broader Westpac group.

Westpac