Case Study: Tiger Brokers achieves faster, more efficient KYC onboarding with FrankieOne

Tiger Brokers streamlines onboarding for 10 million users with FrankieOne

Tiger Brokers, a NASDAQ-listed global securities trading platform, faced a highly complex customer onboarding process. Their challenge involved managing multiple vendors for identity verification, conducting global KYC checks on passports from numerous regions, and dealing with slow manual reviews that hindered their pass rates. To address this, they partnered with FrankieOne for its unified KYC, AML, and biometrics solution.

The FrankieOne solution provided a single connection to hundreds of data sources, enabling international KYC and automated AML/PEPs checks. This implementation significantly improved Tiger Brokers' straight-through pass rates, reducing the need for manual intervention and allowing for faster, more scalable customer onboarding. FrankieOne also delivered a seamless experience for clients and provided a flexible platform adaptable to future regulatory changes.

Tiger Brokers