Case Study: PointsBet improves onboarding and compliance with FrankieOne

PointsBet boosts onboarding by 15% with FrankieOne

PointsBet, an international online sportsbook operator, faced significant challenges with customer onboarding and fraud. Their high drop-off rates during verification and substantial financial losses were exacerbated by a single vendor bottleneck and lengthy manual review processes. These issues, combined with the demands of a highly regulated industry, were limiting their global expansion. PointsBet turned to FrankieOne for its identity verification and AML compliance platform to address these problems.

FrankieOne provided a single connection to a vast ecosystem of identity and data vendors, enabling PointsBet to automate its onboarding with risk-based workflows. This solution led to a 15% increase in customers onboarded, a significant uplift in pass rates, and a reduction in fraud. FrankieOne's platform also ensured business continuity and provided the flexibility needed for PointsBet to scale its operations and meet changing regulations across international markets.

PointsBet