Case Study: Pearler achieves faster, simpler onboarding and higher pass rates with FrankieOne

Pearler improves onboarding pass rates and serves 20,000+ customers with FrankieOne

Pearler, an Australian investment platform, faced a complex and highly manual customer onboarding process due to managing multiple vendors for KYC, AML, and biometric checks. This multi-vendor approach resulted in poor customer experience, low pass rates, and difficulty scaling. To solve this, they implemented the FrankieOne platform.

By connecting to FrankieOne, Pearler replaced its suite of vendors with a single solution for KYC, AML, and biometrics. The implementation of FrankieOne's automated workflows and verification cascade led to an uplift in their straight-through pass rate, allowing more customers to be verified automatically. This improved operational efficiency and customer experience for their over 20,000 users.

Pearler