Case Study: Pearler simplifies onboarding and improves pass rates with FrankieOne

Making investing rewarding and simple with a seamless onboarding experience

Pearler, an Australian investing and financial platform founded in 2018, needed to simplify a complicated onboarding process that relied on multiple vendors for KYC, AML, and biometrics. This created a highly manual review process, limited automation, and low pass rates, which hurt the customer experience and made scaling difficult. FrankieOne’s Individual Verification product was used to help streamline this process.

FrankieOne replaced Pearler’s fragmented vendor stack with a single connection to its platform, providing KYC, AML, and biometrics through one SDK and commercial agreement. By using FrankieOne’s KYC cascade and automated risk-based workflows, Pearler improved straight-through pass rates, reduced manual reviews, and verified more customers on the first pass while keeping low-risk users on a standard journey.

Pearler