Case Study: Beforepay achieves higher onboarding pass rates with FrankieOne

Beforepay boosts pass rates 10% with FrankieOne

Beforepay, a company offering pay-on-demand financial products, faced significant challenges with its customer onboarding process. They were using a single KYC provider which resulted in poor pass rates, lengthy onboarding times, and a high degree of manual intervention. This bottleneck led to increased customer abandonment and placed a heavy strain on their customer service team.

FrankieOne implemented its identity verification solution featuring a unique data source cascade. This allowed automatic rechecks of initially failed customers without manual intervention. As a result, Beforepay achieved a 10% uplift in pass rates, onboarding hundreds of additional customers automatically each month. FrankieOne provided a single API connection that doubled pass rates beyond expectations and significantly improved the customer experience.

Beforepay