Case Study: a global accounting firm transforms employee support and compliance with FractalGPT from Fractal

Global accounting firm leverages FractalGPT to automate employee support and improve compliance across multiple internal processes

A global accounting firm with over 13,000 employees faced challenges in scaling its internal support. Employees across seven global locations struggled to get timely answers to queries on compliance, HR policies, and IT, which created inefficiencies and added to the HR team's workload. They needed a scalable, precise, and multilingual support solution, which led them to partner with Fractal and implement its FractalGPT solution.

Fractal implemented an AI-driven virtual assistant, FractalGPT, which was seamlessly integrated with the firm's HRMS and backend tools. The solution provided instant, context-aware access to internal knowledge with enterprise-grade security. This implementation managed over 10,000 employee queries with 93% accuracy, resulting in $1 million in annual savings, minimized human intervention, and a significantly enhanced employee experience.