Case Study: McKenzie Tank Lines streamlines PDF workflows and cuts licensing costs with Foxit Software

McKenzie Tank Lines is transported to Foxit PhantomPDF® Business

McKenzie Tank Lines, a nationwide tanker carrier led by Director of Technology Heather Townsend, was rebuilding its IT department while managing a multi‑million dollar upgrade to its trucking system. Staff were spending too much time supporting users on Adobe Acrobat—form creation was unintuitive, security settings tricky, and only five costly Acrobat licenses limited access—creating help‑desk bottlenecks that distracted from other priorities.

After evaluating alternatives, MTL trialed Foxit PhantomPDF Business for 10 days and found it more intuitive and far more cost‑effective; by day four users were asking not to return to Adobe. The perpetual licensing and attentive Foxit support enabled a wider rollout, reduced help‑desk requests for form support, and produced consistently positive user feedback, freeing IT to focus on other initiatives.

McKenzie Tank Lines

Heather Townsend

Director of Technology