Case Study: Henkel AG & Co. achieves real-time supply chain visibility and improved customer experience with FourKites

How Henkel Uses FourKites Supply Chain Visibility to Improve the Customer Experience and Company Operations

Henkel AG & Co., a global leader in adhesives and consumer goods, faced limited visibility across its over‑the‑road (OTR), LTL and FTL distribution network that relied on multiple logistics service providers. To improve customer experience, reduce manual tracking and gain accurate delivery status data, Henkel selected FourKites as its supply chain visibility partner, integrating FourKites with its Oracle TMS to capture real‑time Dynamic ETAs® and live tracking.

FourKites implemented staged global rollouts and integrations (shipments into FourKites via Oracle TMS; eURL and ATA back into SAP), achieving coverage thresholds before wider release. The solution enabled real‑time tracking across North America and Europe, projected nearly 1 million LTL/FTL shipments tracked in 2023, delivered ATA data in minutes rather than hours, cut customer service response times from hours to minutes, improved LSP accountability, and reduced dispute resolution time and late‑fee exposure for Henkel AG & Co.

Henkel AG & Co.

Istvan Lencz

Head of Logistics