Case Study: Global 3PL Multi-Billion Dollar Company achieves enhanced freight visibility, lower costs, and improved customer service with FourKites

How FourKites Helped A Major 3PL Enhance Customer Service

Global 3PL Multi-Billion Dollar Company needed better visibility into its customers’ freight across a mix of large national and small local carriers—particularly in the oil and gas sector—to manage higher volumes more efficiently and differentiate its services. The company engaged FourKites to provide a unified tracking platform and integrations to improve load visibility and customer service.

FourKites integrated with the 3PL’s existing TMS, onboarded carrier networks, trained super-users, and enabled tools like encrypted link sharing and direct GPS/ELD integrations to keep shipments visible without leaving the TMS. As a result, FourKites helped the Global 3PL Multi-Billion Dollar Company win larger customers and volumes, reduce manual track-and-trace labor, track more freight at lower overall cost and with greater precision, and raise customer satisfaction.