Case Study: Leading U.S. Paper Supplier achieves faster, more reliable pickups and improved customer service with FourKites

How fourkites helped A large paper Supplier Deliver better customer service, faster

Leading U.S. Paper Supplier struggled with trucks arriving late for pickups because it lacked end-to-end visibility across truckload, LTL, and rail. To address this, the company engaged FourKites to provide an integrated, multi-modal transportation visibility and tracking solution as part of its transportation management stack.

FourKites scaled core tracking across the operation, onboarded the carrier base (including LTL and rail partners), and deployed customer management, tagging, notification rules and secure encrypted link URLs, with onsite training so users could operate autonomously. The result: real-time, up-to-the-minute tracking (ETAs refreshed every 15 minutes), proactive customer notifications and automated late-pickup alerts, faster onboarding in weeks, and a measurable improvement in customer service and reduced unexpected late deliveries thanks to FourKites’ visibility platform.