Case Study: Clearwater Paper achieves real-time visibility, improved collaboration and reduced detention charges with FourKites

How Clearwater Paper Uses FourKites to Foster Collaboration and Efficiency Throughout Its Network

Clearwater Paper, a Spokane-based private brand tissue and paper-products manufacturer, struggled with home-grown tracking tech, limited carrier communication and a “tender-a-load-and-forget-it” culture that hurt efficiency and customer service. To improve collaboration across internal teams, carriers and customers, Clearwater Paper selected FourKites’ end-to-end supply chain visibility platform in 2016.

By deploying FourKites’ real-time visibility and machine-learning ETA predictions across truckload, LTL and parcel (managing roughly 5,000 monthly loads), Clearwater Paper eliminated manual tracking and check calls, reduced dwell times and detention charges, and boosted customer satisfaction and carrier relationships. FourKites provided a single source of truth for claims and billing, enabled proactive scheduling and cross-team collaboration, and delivered measurable time and cost savings that helped Clearwater Paper earn recognition as a Golden Kite Awards finalist for collaboration.

Clearwater Paper

Monica Lyngheim

Swift Transportation Valued Carrier