Case Study: Henkel improves supply chain visibility and customer experience with FourKites

Henkel cuts shipment tracking from hours to minutes with FourKites

Henkel AG & Co. KGaA, a multinational industrial and consumer goods company, faced challenges from a lack of visibility into its over-the-road shipments. Relying on numerous logistics service providers, Henkel sought to improve the customer experience and its own operations by gaining access to accurate, real-time delivery status data. To address this, Henkel selected the FourKites supply chain visibility platform.

By implementing FourKites, Henkel gained end-to-end visibility into shipments, enabling real-time tracking and highly accurate Dynamic ETAs. The solution delivered substantial results, including measurable time and cost savings by eliminating manual tracking, improved logistics partner accountability, and more equitable dispute resolution that reduced late fees. Nearly one million shipments were projected to be tracked in 2023, with actual arrival data available in minutes instead of hours.

Henkel AG & Co. KGaA