Case Study: Purolator International achieves improved operational efficiency and cross-border visibility with FourKites

FourKites Helps International Logistics Provider Improve Operational Efficiency

Purolator International, a third‑party logistics provider focused on U.S.–Canada freight, needed better cross‑border visibility and consistent carrier compliance to reduce delays, disputes, and customer service workload. The company piloted FourKites in August 2017 and adopted the FourKites real‑time, predictive visibility platform—integrated directly into their TMS—to centralize dispatch monitoring and drive carrier onboarding and compliance.

Using FourKites, Purolator International now tracks nearly 90% of cross‑border truckloads in the platform, cut time spent on track‑and‑trace investigations to a single click, and improved border crossing coordination and exception management. FourKites’ tracking data also strengthened dispute resolution (for example, a $400 redelivery fee was overturned), reduced unnecessary emails, and delivered clear, measurable gains in operational efficiency and SLA compliance.

Purolator International

Alex Yee

U.S. Network Control Manager