Case Study: Liveops achieves a 48% decrease in time-to-fill with Fountain

Liveops cuts time-to-fill by 48% with Fountain

Liveops, a virtual contact center, faced challenges scaling its high-volume recruiting to meet growing client demand. Their legacy applicant tracking system was inflexible, causing long applicant wait times and inefficient manual processes for their small team. To streamline hiring and improve communication, they implemented Fountain's high-volume recruiting platform.

By leveraging Fountain's automation and SMS communication features, Liveops significantly optimized their workflow. The solution enabled faster candidate engagement, automated applicant sorting, and customizable processes. This resulted in a 48% decrease in time-to-fill, a 20% increase in filled roles over two years, and allowed a team of nine to manage approximately 400,000 applications annually while achieving a 100% fill rate.

Liveops