Case Study: Branch reduces mail processing time by 10x with Foundation AI

By Implementing Foundation AI, Branch Insurance Reduced Mail Processing Time By More Than 10x

Branch Insurance was facing a significant bottleneck in its claims process. Despite upgrading to Snapsheet Claims software, the manual intake of physical mail and email attachments remained slow and error-prone. A team of four to five staff members took days to manually match, tag, and route documents to the correct claims adjuster, leading to frequent mistakes and backlogs. To solve this, Branch partnered with Foundation AI to implement its FAI Platform for document intake.

The solution from Foundation AI used proprietary AI to automatically classify documents, match them to the correct claim, apply the appropriate Snapsheet tags, and task the responsible adjuster. This resulted in 80% of documents being processed automatically with no human involvement. The new system created a more than 10x improvement in efficiency, eliminating a multi-day backlog and freeing up staff to focus on higher-value work.

Branch

Charlie Wendland

Head of Claims