Case Study: Express Employment Professionals cuts relief application turnaround from 7–10 days to 24–72 hours with Foundant Technologies' Scholarship Lifecycle Manager

Express Employment Professionals - Customer Case Study

Express Employment Professionals, a franchised staffing company headquartered in Oklahoma City, needed a private, user-friendly way for employees and franchise staff to apply for relief from its Expressions of Hope foundation. They initially tried Foundant Technologies’ Grant Lifecycle Manager (GLM) but found the required tax ID and nonprofit-style fields intimidating and invasive for employees, so they sought a simpler, more confidential application process.

Foundant Technologies recommended and implemented its Scholarship Lifecycle Manager (SLM), enabling applicants to apply with minimal contact information and no access code, improving confidentiality and ease of use. The change cut application turnaround from 7–10 business days to 24–72 hours, drove increased application volume, and—with Foundant’s responsive support—allowed quick fixes for international applicants (resolved in under 30 minutes), delivering measurable efficiency and better user experience.

Express Employment Professionals

Jessica Gilmore

Philanthropic Liaison