Case Study: Community Foundation of Snohomish County streamlines operations and saves time and money with Foundant Technologies

Community Foundation of Snohomish County - Customer Case Study

The Community Foundation of Snohomish County (CFSC) in Everett, WA, which manages 109 funds and gives roughly $1 million a year in grants, faced poor customer service and limitations with its previous system (FIMS). After seeing peers’ positive experiences, CFSC selected CommunitySuite from Foundant Technologies to improve donor management, grantmaking, and overall financial operations.

Foundant Technologies implemented CommunitySuite—including online donor access, Fund Manager, Event Management, and robust support (online documentation, training videos, live phone and email support)—which simplified financial workflows, sped staff onboarding during turnover, and let donors make grant requests online. As a result, CFSC reports saved time and money, streamlined processes, reduced database and staffing costs, and markedly better customer service thanks to Foundant Technologies.

Community Foundation of Snohomish County

Maddy Metzger-Utt

President and CEO