Case Study: The Ranch achieves 20% growth and higher satisfaction with Fotaflo

The Ranch drives 20% growth with Fotaflo

The Ranch, a horseback riding facility in Ontario, faced challenges adapting to an urbanizing market and tech-savvy clientele. Their new customers sought first-time riding experiences and often used cell phones dangerously during rides to take photos, which was a safety hazard and hurt customer satisfaction. They partnered with Fotaflo to implement a photo marketing solution to address these issues.

Fotaflo provided a complete solution, including hardware, software, and training, and recommended integrating with the Checkfront online booking system. After initially selling photos, The Ranch moved to giving them away, a process Fotaflo helped implement. This solution eliminated the cell phone danger and dramatically improved the customer experience. As a result, The Ranch achieved 20% year-over-year growth, increased customer and staff satisfaction, and saw a rise in staff tips, crediting Fotaflo as a major turning point in their business.

The Ranch