Case Study: The Municipality of the County of Antigonish builds trust and transparent communication with Forward Creative

The Municipality of the County of Antigonish delivers a communication audit and draft strategy with Forward Creative

The Municipality of the County of Antigonish sought to improve its engagement and communication with staff, council, and residents. They faced challenges with inconsistent messaging across various platforms and needed a unified, inclusive strategy to foster transparency and trust. To address this, they engaged Forward Creative for a comprehensive Communications Strategy and Change Initiatives service.

Forward Creative performed a detailed communications audit and facilitated consultations to uncover root causes. They delivered a data-informed strategy and implementation roadmap, including staff training. The results included increased alignment among key groups and a cultural shift towards more inclusive and proactive communication. Forward Creative continues to support the municipality in embedding this new strategy into its daily operations.

The Municipality of the County of Antigonish