Case Study: a large electrical grid company achieves reliable real-time grid communications with Forum Communications International

Large Electrical Grid Company - Customer Case Study

The customer, a large electrical grid company, required a highly reliable, real-time voice communication system to manage its electrical grid and coordinate with hundreds of power providers. Forum Communications International addressed this challenge with its Consortium technology, which was needed to instantly connect dozens to hundreds of parties during grid events and meet strict federal regulations for accuracy and reliability.

Forum Communications International implemented a geographically redundant deployment of its Consortium conference servers within the customer's data centers. The solution successfully migrated from T1 lines to secure SIP/VoIP connectivity, providing the resilience and custom branded interface required. This resulted in a mission-critical system that has served the customer reliably for over 14 years, meeting all demanding oversight requirements with robust recording and reporting capabilities.