Case Study: South Western Electric & Power Company achieves centralized server access control and simplified NERC/CIP compliance with Fortra's Powertech Identity & Access Manager (BoKS)

Utility Protects Servers and Simplifies Compliance with Access Management

South Western Electric & Power Company, a major utility serving more than 375,000 customers, needed to secure the servers hosting its core applications and sensitive data. The IT team’s challenge was to enforce granular, auditable access for privileged users, consolidate decentralized user activity logs, and meet FERC/NERC CIP compliance while reducing time-consuming, error-prone manual provisioning.

The company deployed HelpSystems Powertech Identity & Access Manager (BoKS) to centralize authentication, authorization, provisioning and auditing across its server estate. BoKS enforced per-user access and privileged-account controls, consolidated logs into audit-ready reports, enabled keystroke logging and encrypted communications, and simplified provisioning—resulting in a single administration console for a heterogeneous environment, enforced root-account control across servers, streamlined compliance reporting and audits, and reduced IT administration effort and cost.

South Western Electric & Power Company