Case Study: U.S. telecom serving 3 million customers prevents major service failures and reduces costs with Fortra Vityl Capacity Management

Telecom Company Meets Strict Service Requirements & Prevents Major Service Failure

A US-based voice and data provider serving more than three million customers across 22 states (annual revenues $2.4B) faced strict service-level requirements and rapid growth that exposed gaps in capacity planning for its back-end systems. The company needed better prediction and monitoring to detect bottlenecks, avoid service disruptions—especially during a major billing-system migration—and make cost-effective hardware decisions.

By deploying Vityl Capacity Management (formerly TeamQuest) across twenty mission‑critical UNIX servers, the IT team modeled workloads to find and eliminate bottlenecks, compare upgrade vs. replacement options, and right-size infrastructure—e.g., consolidating SAP from five to four servers. The tool prevented a major service failure during a large customer conversion, reduced hardware costs, and provided ongoing data-driven capacity planning that paid for itself and helped avoid service problems.