Case Study: Foodservice Resources and Solutions achieves error-free mobile forms and faster billing with Fortra

Tablet-Based Forms Reduce Errors and Improve Productivity at FRS

FRS, a regional restaurant equipment and supply company founded in 1964 with four superstores in the Carolinas, relied on two-part paper forms for monthly technician inspections of rented commercial dishwashers. The paper process was slow, often illegible, prone to math and transposition errors that caused under-billing, required duplicate re-keying into the business system, delayed invoicing and cash flow, and incurred ongoing paper costs.

FRS deployed HelpSystems Webforms on tablets with offline capability, pre-filled fields, automatic validations, an electronic parts list, customer signatures, and Bluetooth-printed receipts; completed forms are uploaded and routed into document management and the financial system. The change eliminated 10–12 hours weekly of data entry, removed paper expenses, accelerated payments by one to two weeks, improved billing accuracy so missed chemical and parts revenue is captured, and is expected to yield tens of thousands of dollars in first-year savings while inspiring additional tablet-form uses.

Foodservice Resources and Solutions

Carl Novit

Vice President