Case Study: SunGard Public Sector achieves 20% efficiency gain and automated alert handling with Fortra (Halcyon Operations Center)

SunGard Public Sector Uses Halcyon's Operation Center

SunGard Public Sector, a provider of software and hosted IT services for local governments and public agencies, needed a more intuitive, platform-agnostic systems management solution to support a growing customer base, automate hardware and software management, optimize scarce technical resources, and enable 24/7 monitoring without on-site staff. Their previous vendor’s product was cumbersome, underused and poorly supported, leaving SunGard unable to meet rising operational demands.

They deployed Halcyon’s Operations Center Suite and Network Server Suite, which automated the handling of hundreds of IBM i and Windows alerts, provided SMS/paging/email notifications, and delivered rapid on-site training and deployment. The result: faster, proactive problem resolution, reduced human error, freed technical resources to pursue new work, and a 20% increase in operational efficiency.

SunGard Public Sector

Sue Dumas

Technical Project Manager