Case Study: Southern Waste Systems achieves fast ROI and paperless receipts with Fortra's iForms

Southern Waste Systems Achieves Fast ROI with iForms

Southern Waste Systems (SWS), a Davie, Florida–based recycling and waste collection leader, faced rising costs and inefficiencies from producing thousands of paper receipts each week. Storing and retrieving physical receipts tied up storage space and AR staff time, causing delays when customers requested copies.

SWS implemented iForms from HelpSystems to generate, deliver, and archive receipts electronically—integrating with Windows, IBM i, and their AR system—so receipts are sent to customers and stored in one searchable system. The change delivered ROI in five months, dramatically cut paper and storage costs, sped up AR responses (emailing receipts in a click), improved customer service, and came with responsive vendor support.

Southern Waste Systems

Nick Casagrande

IT Director