Case Study: Mesilla Valley Transportation achieves $100,000/week in protected revenue with Fortra's Robot Console

Robot Console Enables Mesilla Valley Transportation to Prevent Lost Revenue

Mesilla Valley Transportation, a large regional truckload carrier based in Las Cruces, NM and El Paso, TX, was losing sleep and revenue to frequent overnight IBM i application outages and an overwhelming QSYSOPR message queue. Intermittent failures in their transportation management and EDI systems generated thousands of messages daily (notably CPF9897/9898 notices), making it hard to distinguish real problems from noise and forcing staff to perform manual, around-the-clock checks.

The company implemented HelpSystems’ Robot Console (with Robot Alert) to filter messages by exception and automate corrective actions. IT created roughly 45 message rules that auto-retry or escalate only when needed, stopping unnecessary alerts once issues resolve. The change eliminated overnight checks, protected an estimated $100,000 per week in potential business loss, saved about 80 staff hours over three months, and automated 24/7 exception handling.

Mesilla Valley Transportation

Peter Scordamaglia

IBM Administrator