Case Study: Everence achieves standardized, simplified operations and eliminates night shift with Fortra (Robot Console & Robot Alert)

Robot CONSOLE and Robot ALERT Help Everence Standardize and Simplify

Everence, a Goshen, IN–based faith-driven financial and insurance services organization, needed to standardize core processing and simplify its IBM i operations while ensuring 24/7 availability for critical applications. The IT team faced recurring billing and job failures, noisy message queues, printer and communication errors, and the risk of outages occurring when no one was on site.

Everence implemented HelpSystems’ Robot Console and Robot Alert (plus Robot Schedule and related tools) to automate message handling with OPAL-driven responses, suppress nonessential alerts, and push prioritized notifications by text or email. The solution let them resolve issues before users noticed, auto-increment file sizes, monitor printers and jobs, and route alerts to backups—eliminating the night shift, reducing downtime, and simplifying daily operations.

Everence

John Nafziger

Supervisor, Technical Services Operations