Case Study: Medical Mutual achieves enterprise-wide automation and dependable 24/7 monitoring with Fortra

Robot and Medical Mutual A Prescription for Success

Medical Mutual, the oldest and largest Ohio-based health insurer and a $1 billion company, needed reliable, centralized automation and monitoring across a complex, multi-platform IT environment (IBM mainframe and IBM i, Power Systems, Windows, UNIX/Linux, and Oracle). With a 24/7 operations staff responsible for coordinating jobs, data refreshes, and change management across partitions and distributed servers, the challenge was to eliminate manual handoffs, catch outages quickly, and ensure up-to-date data for development and production systems.

Medical Mutual implemented HelpSystems’ Robot suite — including Robot NETWORK, CONSOLE, SCHEDULE, SCHEDULE Enterprise, ALERT and others — to create a Status Center, cross-system reactivity, automated job movement, and event-triggered scheduling across 29 distributed agents. Integration with SMTP and HP OpenView automated ticket creation and a three-step issue-handling workflow; Robot tools also handle data refreshes and partition-to-partition job promotion. The result was simplified, dependable monitoring, fewer missed outages, streamlined operations, and reduced manual intervention, backed by ongoing HelpSystems training and support.

Medical Mutual

Doug Powell

Senior Systems Programmer