Case Study: City of Corpus Christi achieves 24/7 proactive systems monitoring and reduced help-desk calls with Fortra

Remote Monitoring Using Operations Center Suite and Network Server Suite

The City of Corpus Christi’s MIS team faced a staffing crisis after losing a long‑time IBM i administrator and found their third‑party monitoring tool labor‑intensive, hard to customize, and lacking multi‑platform support. With responsibility for citizen-facing payment and scheduling systems, the city needed a 24/7, automated monitoring and alerting solution to maintain service levels and optimize scarce technical resources.

SunGard Public Sector recommended and deployed Halcyon’s Operations Center Suite and Network Server Suite within days, including onsite training and customization; alerts are now sent via email, SMS, phone and forwarded to SunGard’s network operations center 24/7. The solution consolidated technologies, eliminated two archiving products, reduced help‑desk calls, and boosted staff morale and productivity by enabling proactive, reliable systems management.

City of Corpus Christi

Mike Hernandez

Functional Analyst